Self-Exclusion, Time-Outs and Limits at Piperspin

Player protection tools at Piperspin

At Piperspin we give every account holder direct control over how long and how often they play. These tools sit alongside the account itself, so anyone opening an account with Piperspin Online Casino can switch them on without needing a separate registration or form.

Self-exclusion periods

We let players choose a definite self-exclusion period running from 3 months up to 5 years. If a definite period is set and the player changes their mind, we allow a 24-hour cool-off window in which the exclusion can still be cancelled before it becomes binding. Players can also opt for an indefinite self-exclusion instead of a fixed term.

Reopening an account

Once an indefinite self-exclusion is in place, reopening the account is not immediate: we apply a 7-day waiting period before the account can be reactivated. This waiting period is built in specifically so the decision to return is not made in the moment.

We encourage anyone who sets a limit to also read how our full overview of the Piperspin offer explains the account conditions that apply alongside these tools.

Self-exclusion and account limits at a glance

The table below sets out the concrete timeframes we apply to self-exclusion, dormant accounts and document verification, so there is no guesswork about how each tool behaves once activated.

These figures are fixed across the account, meaning the same cool-off and waiting periods apply whichever self-exclusion length a player chooses.

How to activate a time-out or self-exclusion

Setting a limit on a Piperspin account follows the same steps regardless of whether it is a short time-out or a longer self-exclusion.

1. Contact our team through 24/7 Live Chat or email support to request a time-out or self-exclusion.
2. Choose a definite period of 3 months to 5 years, or select an indefinite self-exclusion instead.
3. Cancel a definite self-exclusion within the 24-hour cool-off if you decide against it before it locks in.
4. Wait out the 7-day reopening period if the account was placed under indefinite self-exclusion.
5. Log in at least once every 12 months to avoid the £10 monthly dormant account fee being debited from any remaining balance.

Players who are mid-way through a welcome bonus or a current promotion should be aware that activating a self-exclusion will stop further play on that balance until the exclusion period ends or, for indefinite exclusions, until the 7-day reopening window has passed.

Beyond the exclusion tools themselves, we apply a risk-based verification process that also acts as a safeguard on the account. Depending on the activity on an account, we use Simplified Due Diligence, Customer Due Diligence, or Enhanced Due Diligence, and any documents we request, such as a valid government ID and a proof of address less than 6 months old, must be submitted within 15 days.

We may also require a phone call to the registered number before a cashout clears, which adds a further check on who is controlling the account before funds move. Withdrawal limits themselves are tied to a player's Loyalty Rank, with daily, weekly and monthly caps set at that level, so the amount that can leave the account in a given period is never open-ended.

Finally, deposits must be wagered at least 3 times before a withdrawal can be requested, a turnover rule designed to support our anti-money-laundering checks rather than to affect bonus terms, which are covered separately under our bonus conditions.