Piperspin's Policy on Data Protection & Privacy
Your documents and payment details are held under a three-tiered verification framework, with proof of address accepted up to 6 months old. Piperspin Casino UK explains exactly what we collect, why, and for how long.
Claim £1,500 + 150 FSWhat Piperspin Casino UK Collects and Why
At Piperspin Casino UK we collect personal data strictly to verify identity, process payments and meet our compliance obligations under our licence. We apply a three-tiered risk-based approach — Simplified Due Diligence, Customer Due Diligence and Enhanced Due Diligence — depending on your activity and payment method.
| Data Type | Purpose | Retention / Condition |
|---|---|---|
| Government ID (Passport, National ID, Driver's Licence) | Identity verification | Required within 15 days of request |
| Proof of address (utility bill, bank statement) | Address verification | Must be less than 6 months old |
| Proof of payment method | Match deposits to registered name | Checked on withdrawal requests |
| Phone number | Verification call before cashout clearance | Held while account is active |
| Account activity data | Dormancy monitoring | Administrative fee after 12 months of inactivity |
These documents are the same ones required before any cash-out request is cleared, so submitting them early avoids delays once you reach the verification stage of withdrawing.
How We Verify and Protect Your Identity
Documents submitted to us must be in Latin or Cyrillic alphabets. If they are not, we require a live video call, via Skype or Zoom, during which the document is displayed on camera for our team to confirm. This additional step applies under our Enhanced Due Diligence tier and exists to prevent fraudulent account use.
Matching Payment Instruments to Your Account
Third-party payment instruments are strictly forbidden on Piperspin. The name on any payment account — card, e-wallet or crypto wallet — must match the name on the registered player profile exactly. This rule is enforced before any deposit is credited or any withdrawal is released, and it is part of why we ask for proof of payment method alongside standard identification documents.
Dormant Accounts and Data Held
If an account remains inactive for 12 consecutive months, a monthly administrative fee of £10 (or the remaining balance, if lower) is debited from the balance until the account is reactivated or the balance reaches zero. We retain the account data throughout this period so that reactivation remains possible at any time.
Your Rights and Account Controls
Players at Piperspin can request self-exclusion for a definite period, from 3 months to 5 years, or for an indefinite period. A definite self-exclusion carries a 24-hour cool-off window if you wish to cancel it early, while reopening an account after an indefinite exclusion requires a 7-day waiting period. These controls sit alongside the account limits described separately under account limits.
Any dispute regarding how your data or account is handled is governed by the laws of Anjouan, with exclusive jurisdiction given to Anjouan courts, consistent with our licence from the Gaming Board of Anjouan. Our operator, EVENTA DIGITAL LIMITADA, and our payment agent, QuantumPulse Interactive Services Ltd, each hold the data necessary to process your account and payments under this framework.
If you have a question about a document request, a dormant account fee, or how your information is used, our support team is reachable directly through the channels listed under contact support, including 24/7 Live Chat and email at support@piperspin.com.
Common Questions About Data and Verification at Piperspin
What documents does Piperspin require for verification?
We ask for a valid government ID (passport, national ID or driver's licence), a proof of address no older than 6 months, and proof of your payment method. These must be submitted within 15 days of our request.
What if my documents use a script other than Latin or Cyrillic?
We require a live video call via Skype or Zoom, during which you display the original document on camera so our team can confirm its authenticity before proceeding.
Why does Piperspin check my payment method name?
Third-party payment instruments are strictly forbidden, so the name on your card, e-wallet or crypto wallet must match your registered player name exactly before deposits or withdrawals are processed.
If I stop playing, what happens to my account?
After 12 consecutive months of inactivity, a monthly administrative fee of £10 (or the remaining balance, if less) is debited from your account until it is reactivated or the balance reaches zero.
Can I self-exclude my Piperspin account?
Yes, you can set a definite self-exclusion of 3 months to 5 years with a 24-hour cool-off period, or an indefinite exclusion, which requires a 7-day waiting period to reopen the account.
Who handles disputes about my data at Piperspin Casino UK?
Disputes are governed by the laws of Anjouan under our licence from the Gaming Board of Anjouan, with exclusive jurisdiction given to Anjouan courts.
Why might I get a phone call before my withdrawal is cleared?
A verification call to your registered phone number may be required before a cashout is cleared, as part of our risk-based Enhanced Due Diligence checks.
Who processes my payment data besides Piperspin?
Our payment agent, QuantumPulse Interactive Services Ltd, and our operator, EVENTA DIGITAL LIMITADA, each hold the data needed to process deposits and withdrawals in line with our licence.